Terms of service

1. Introduction

These Terms & Conditions govern your use of greytree.in (the “Website”) and any purchase made through it. The Website is operated by Grey Tree, proprietor Lalit Bajaj, GSTIN 07AIMPB9060B1ZJ, with a registered address at 103, First Floor, Padma Palace 86, Nehru Place, New Delhi 110019, India. By using the Website or placing an order, you agree to these Terms & Conditions.

2. Use of the Website

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of the Website by, any third party. You must not misuse the Website by knowingly introducing viruses or other material that is malicious or technologically harmful.

3. Products and Pricing

All prices are listed in Indian Rupees (INR) unless stated otherwise for international orders, and are subject to change without prior notice. We make every effort to display product colours and details as accurately as possible, but actual colour may vary slightly depending on your screen settings, since our fabrics and trims are natural or dyed materials.

4. Orders and Acceptance

Placing an order on the Website is an offer to purchase. We reserve the right to accept, refuse or cancel any order at our discretion, including in cases of pricing errors, stock unavailability or suspected fraudulent activity. You will be notified by email if your order is cancelled.

5. Bulk and Wholesale Orders

Bulk and wholesale orders may be subject to separate pricing, minimum order quantities and delivery timelines, which will be communicated to you directly by our team before the order is confirmed.

6. Payment

We accept payments through Razorpay and Shopify Payments, which support major cards, UPI and select digital wallets. All payment information is processed securely and is not stored on our servers.

7. Shipping

Shipping timelines and charges are outlined in our Shipping Policy. Please refer to that page for full details.

8. Returns and Exchanges

Returns, exchanges and refunds are governed by our Exchange & Refund Policy. Please refer to that page for eligibility and process.

9. Intellectual Property

All content on this Website, including text, images, logos and graphics, is the property of Grey Tree unless otherwise credited, and may not be reproduced or used without our written permission.

10. Limitation of Liability

Grey Tree will not be liable for any indirect, incidental or consequential loss arising from the use of this Website or the products purchased through it, to the extent permitted by applicable law.

11. Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in New Delhi.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will take effect once posted on this page, so we encourage you to review it periodically.

13. Contact Us

For any questions about these Terms & Conditions, write to us at greytree111@gmail.com or call 011-41619089.