Privacy policy

1. Introduction

This Privacy Policy explains how Grey Tree (“we”, “us”) collects, uses and protects your personal information when you visit greytree.in or place an order with us.

2. Information We Collect

•     Contact details such as your name, email address and phone number

•     Shipping and billing address

•     Order history and preferences

•     Payment details, which are processed directly by our payment partners and not stored on our systems

•     Browsing information such as pages visited and device or browser type, collected through cookies

3. How We Use Your Information

•     To process and deliver your orders

•     To communicate order updates, shipping confirmations and customer support responses

•     To send you marketing emails or offers, only if you have opted in

•     To improve our Website, products and customer experience

•     To meet legal and tax obligations

4. Cookies

Our Website uses cookies to keep your cart active, remember your preferences and understand how visitors use the site. You can control or disable cookies through your browser settings, though this may affect some features of the Website.

5. Sharing of Information

We share your information only where necessary, such as with payment processors (Razorpay and Shopify Payments) to complete transactions, and with courier and logistics partners to deliver your order. We do not sell your personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by writing to us at greytree111@gmail.com. You can also unsubscribe from marketing emails at any time using the link provided in those emails.

8. Third Party Links

Our Website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites, and encourage you to review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will take effect once posted on this page.

10. Contact Us

For any questions about this Privacy Policy or your personal information, write to us at greytree111@gmail.com or call 011-41619089.