Refund policy

1. Return Window

You may request an exchange or refund within 7 days of the date your order is delivered.

2. Eligibility

To be eligible for a return, items must be unused, unaltered and in their original packaging. Fabric that has been cut to length, and customized or made to order items, are not eligible for return unless found to be defective or incorrect.

3. Exchanges

If you would like to exchange a product for a different size, colour or design, this is subject to stock availability. The cost of shipping the item back to us is borne by the customer, unless the exchange is due to a defect or an error on our part.

4. Refunds

Refunds to your original payment method are provided for items that arrive damaged, defective, or that do not match what you ordered. In these cases, we will also cover the cost of return shipping. Once we receive and inspect the returned item, refunds are typically processed within 5 to 7 business days, though your bank or payment provider may take a few additional days to reflect the amount.

5. Non-Returnable Items

•     Fabric cut to your specified length

•     Customized or made to order products

•     Bulk or wholesale orders, unless the items received are defective or incorrect

6. How to Initiate a Return or Exchange

Write to us at greytree111@gmail.com within 7 days of delivery, with your order number, a short description of the issue, and photos if the item is damaged, defective or incorrect. Our team will confirm the next steps and provide a return address if applicable.

7. Contact Us

For any questions about this policy, write to us at greytree111@gmail.com or call 011-41619089.